Bizfon 7000 User's Guide download pdf (Page 42)

System Administration Guide Unified Messaging

50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com

Revised: August 5, 2005 Page 38

10 Unified Messaging

The Bizfon 7000 supports unified messaging such that a user’s voicemail and email messages are combined

into one “inbox” in the system. Because voicemail and email are stored together and because voicemail can

be accessed both as voicemail on the phone and as email on a PC, unified messaging may behave in

unexpected ways. Here are some of the important properties of the unified messaging feature:

• Voicemail and email are stored in one inbox on the server (hence, “unified” messaging!). Messages

from this inbox can be forwarded to another email account or POP’d to an email client.

• Using a phone, the voicemail and email messages can be listened to, deleted, etc. When a voicemail

or email message is deleted via a phone, it is deleted from the inbox on the server

• When unified messages are deleted off the server because of a POP or a mail forward, the voicemail is

deleted as well. So it is no longer available on a phone.

10.1 Access Mechanisms

The two main mechanisms to access your voicemail and email messages from the server are:

• Forwarding messages to another email account

• Using a POP email client to transfer the messages to your PC.

10.1.1 Forwarding Messages

Using the server message aliases feature (Business / Message Aliases page), you can forward any incoming

message (voicemail or email) for a user to an external (non-Bizfon 7000) email account. This is done by

entering the user’s Bizfon login name as the email alias and the external email address in the members list. If

you want to save a copy of the message on the Bizfon server, also enter the user’s login name in the members

list.

If you save a copy on the server, eventually the user may exceed his inbox quota on the server. To avoid this,

the user’s messages must be periodically deleted from the server.

Common Error

A common error is assigning the Bizfon server’s domain name to be that of an existing domain name.

Example:

MyCompany pays an Internet hosting service to provide email for all their employees at

[email protected]

. The employees get their email by configuring their email application to POP

the email off the hosting service’s email server. When the Bizfon server is installed, it is given a domain

name of mycompany.com.

This creates a problem where the Internet DNS servers are configured such that mail for user@domainname is

to be sent to the external hosting service’s IP address, but the Bizfon DNS server has been configured to think

it is responsible for handling email for the same domain name. Then when putting user@domainname in the

members list, the Bizfon server says “that’s me!” and sends the email to himself instead of to the external IP

address. The solution is to not use the same domain name for both.

10.1.2 POP Client

Using the POP3 Mail Transfers section of the Business / Users / Modify User page, each Bizfon user can

be configured so that a POP request to transfer email to a POP client will transfer: email and voicemail

messages; email messages only; or no messages. Only the first option will transfer voicemail messages to the

PC email application’s inbox.

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Bizfon 7000 User's Guide Page 42

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