Bizfon 7000 User's Guide download pdf (Page 71)

System Administration Guide Call Queues

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Revised: August 5, 2005 Page 67

Change Description to something meaningful to you as the system administrator (example: “Customer

Support”). The number in the Replay Status Message parameter is the interval, in seconds, between replays

of the queue status message to waiting callers. The Maximum Wait parameter is the maximum time, in

minutes, that a call will wait in the queue (unanswered) before moving to one of the final dispositions shown.

Note that if the caller presses 0 while in the queue, the call exits the queue just as if the maximum wait time

was reached. This is especially useful if the final disposition of a call is Auto Attendant or Voice mail since

the caller can exit the queue early without hanging up. When recording a custom queue greeting or status

message (see Managing Custom Queue Message Content), you may want to mention this feature so your

callers know about it.

When finished with the configurations on this page, click the Done link and then the Update button on the

previously waiting page (Phone System / Call Queues / Modify).

17.1.1 Managing Custom Queue Message Content

The server comes with default messages for the initial greeting when a call enters a queue and the status

message that is replayed periodically. To customize these messages, you can either record new messages

directly into the server using the phone or record them via some other means and transfer the audio files to the

server. The instructions for doing this can be found by clicking on the manage the content link near the top of

the Phone System / Call Queues page.

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Bizfon 7000 User's Guide Page 71