Bizfon 7000 User's Guide download pdf (Page 54)

System Administration Guide Call Routing

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Revised: August 5, 2005 Page 50

What should the system do with the call if a particular connection attempt in a primary route is busy (the phone

is busy)? Normally, the system will consider the attempt failed and go on to the next connection attempt (or

the finally clause). This is the same action taken as if the phones weren’t answered. What if I want to take a

different action if the phones are busy? This can be specified via an optional “on-busy route”. Just like the

primary route, it is made up of connection attempts and a finally clause. The system uses it to direct a call

whenever a connection attempt in the primary route is busy.

The combination of a primary route and an optional on-busy route forms a “call route”.

13.1.5 CallerID Dependant Call Routes

Suppose that I want to ensure that all calls from a VIP reach me. If my office phone doesn’t answer, I want the

system to call my cell phone. I can set the finally clause to dial my cell phone, but can I do this only if the VIP

is calling? The Bizfon 7000 supports multiple call routes where the call route to use for a given call can

depend on a CallerID pattern match. For example, if the VIP’s phone is 585-123-4567, then I can create a

unique call route that will only be used when the incoming CallerID matches that number. One call route is

always designated to be used for non-CallerID-dependant calls.

13.1.6 Presence

I would like to easily change my call route depending on where I am. If I’m on vacation, I don’t want to waste

my caller’s time waiting for my phone to ring 4 times when I know I won’t be there to answer it. If I’m on a

business trip, I may want my calls to immediately call my cell phone. The Bizfon 7000 remembers each user’s

presence. Each presence can have one or more call routes associated with it. So, when I tell the server that

my presence has changed, it immediately begins to use the call routes that are set for my new presence. I

don’t need to take the time to reconfigure my call routes, just change my presence.

13.1.7 User Extensions and System Extensions

The Bizfon 7000 has two types of extensions: user and system. Only a user has a presence. A system

extension has call routes without any presence setting.

13.1.8 Concept Summary

User Extension

• Every user extension has a presence setting.

• Each possible presence has one or more call routes associated with it.

• The selection of which call route to use can depend on the incoming call’s CallerID. One call route is

independent of the incoming call’s CallerID.

• Each call route contains a primary route and an optional on-busy route.

• Each route contains a series of zero or more connection attempts followed by a finally clause.

• Each connection attempt can ring one or more phones.

• The finally clause is executed when all connection attempts have failed to find someone to answer the

call. It directs the call to voicemail, the auto attendant, dial a new number, etc.

System Extension

• Each system extension has one or more call routes associated with it. There is no presence setting to

choose a set of call routes.

• In all other ways, it behaves exactly like a user extension.

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Bizfon 7000 User's Guide Page 54